What is covered
For 90 days from the date of your repair, we cover the part we supplied and the labor we performed. If a screen we fitted stops responding to touch, develops lines or lifts, or if a battery we fitted will not hold a charge, we put it right at no cost.
- Defects in a part we supplied and fitted
- Faults in the workmanship of the repair, such as a loose connector or a display that lifts
- A repair that does not hold up under normal use for the device
- Computer repairs and builds where the fault traces back to a part we supplied or a step we performed
What is not covered
The warranty covers the repair, not the whole device. It does not cover a new accident, and it does not extend the life of parts that were already worn when the device arrived.
- New drops, cracks, bends, pressure damage or liquid exposure after the repair
- Damage from a repair or modification performed by someone else after our work
- Faults in parts of the device we did not repair or replace
- Software problems, account locks, activation locks and data loss
- Normal wear and cosmetic marks, including scratches that are unrelated to the repair
- Devices returned with a different part than the one we fitted
How long it lasts
Ninety days, counted from the date you received the device back. The warranty is tied to that repair and does not restart, extend or transfer to a new owner or a new device. Refurbished computers and used-part rebuilds carry the same 90-day coverage on the work and on the parts we supplied; the manufacturer's warranty on any remaining new components passes to you as it is.
How to make a claim
Message us through the contact page or reply to your repair email within the 90 days, with the device model and what it is doing. We will confirm the date of the repair and arrange the next step.
Local customers can bring the device back for inspection. Mail-in customers get return instructions, and if the fault is covered we cover the return shipping both ways.
What we do about it
If the fault is covered, we repair it again or replace the part at no charge. If the same covered fault cannot be fixed after a reasonable second attempt, we refund what you paid for that repair.
If the fault turns out to be something the warranty excludes, we tell you what we found and quote the repair before doing anything. Nothing is charged without your approval.