Policies / Privacy
What we collect when you send a repair request, book a drop-off or mail a device in, why we collect it, and how to get it removed. We do not sell customer data, and we do not read the contents of your device.
Last updated November 10, 2026
When you send a repair request, contact form, booking or build inquiry, we collect what you type into it: your name, email address, phone number, the device model, the service you want, how you would like to hand it over, any timing you ask for and anything you write in the notes.
If you mail a device in, we also keep the tracking number and the return address you give us. If a repair is invoiced, we keep a record of the work, parts and amount so we can honor the warranty.
To answer you, quote the repair, arrange the handover, order the right part and contact you while the device is with us. That is the whole purpose. We do not build advertising profiles from repair requests.
We handle your device only to the extent the repair needs. That means we may need your passcode to test the screen, battery or touch response, and we will ask before we use it. We do not browse your photos, messages or accounts, and we do not copy data off a device.
Back up your device before handing it over. A repair can occasionally require a reset or a software step that affects stored data, and we cannot guarantee data preservation on any repair.
Only the services we need to run the business: the platform that hosts this website and its database, the email service that delivers your confirmation and our replies, our repair-management system where a repair is tracked as a ticket, and the shipping carrier when a device is in transit. Each one sees only the details needed for its part.
We do not sell, rent or trade your details, and we do not share them with advertisers. We will disclose information if a law or a valid legal request requires it.
This site uses basic analytics to see which pages people read and where they leave. That data is aggregated and does not identify you personally. Your browser may store small files for the site to work correctly, such as remembering a form step. You can clear or block these in your browser settings without losing access to any page.
Repair requests are kept while they are active and for a reasonable period after so we can answer follow-up questions and honor the 90-day warranty. Service records for completed work are kept longer because warranty and tax rules require it. Contact messages that never became a repair are removed once they are answered, unless you ask us to keep them.
You can ask us what we hold about you, ask for a correction, or ask us to delete a request that did not become a repair. Send the request through the contact page with the email address or phone number you used and we will confirm when it is done.
You can also ask us to stop contacting you at any time. We will still get in touch if a device is physically with us and we need a decision about the repair.
The site is meant for adults arranging a repair. We do not knowingly collect details from anyone under 13. If a request from a child reaches us, tell us and we will delete it.
If this policy changes in a way that affects what we do with your details, the date at the top of the page changes with it. Questions about any of it can go through the contact page.
Something here that does not match your situation? Ask before you send the device in and we will answer in plain language.