Policies / Refunds
Refunds are approved case by case. Here is when you qualify, and how to ask for one.
Last updated November 10, 2026
Yes, in three situations: you cancel before we start work, we cannot complete the repair you approved, or a repair we did fails within the 90-day warranty and a second attempt does not fix it. In the first two you pay nothing for labor; a part already ordered for your device may still be charged at our cost.
Once a repair is finished and working, the price stands. We do not refund a successful repair for a change of mind, new accidental damage, work done by someone else, software or account locks, or lost data.
Message us through the contact page with your name, the device, the date of the repair and what went wrong. We review the request and reply with an approval or a clear reason it was declined, usually the same business day.
Approved refunds go back the way you paid. We start it within a few business days, and how fast it appears is up to your bank or card issuer.
Something here that does not match your situation? Ask before you send the device in and we will answer in plain language.